Many people have questions about HBADA chairs

From warranty and returns to shipping, assembly, and troubleshooting, many users have similar concerns when they buy or use HBADA ergonomic chairs.

This FAQ collects the most common questions from real HBADA users around the world and gives clear, direct answers:

• What does the 30-Day Return Policy cover?

• Does HBADA really offer a Five-Year Warranty?

• What should I do if my chair has quality issues or starts squeaking?

• How do I assemble my chair and where can I find video guides?

• What if my tracking hasn’t updated, or my package shows as delivered but I haven’t received it?

• How do I adjust lumbar support, armrests, headrest, and backrest for the best ergonomic posture?

• How do I clean and maintain the mesh fabric, and what if it starts sagging?

• What’s the process for replacement parts, returns, and after-sales support?

If your question isn’t here, email us at service@hbada.com with your order number and chair model, and we’ll get back to you within 1–2 days.

Warranty & Returns

30-Day Returns: What does the 30-day return policy entail?

HBADA offers a 30-day money-back guarantee for all non-customer-related issues. This means:

• If your chair is faulty, damaged during shipping, or just isn’t comfortable for you, you can return it.

• The chair must be in the same condition as when you received it, with all parts, packaging, and extras.

• To return something, contact us at service@hbada.com and include:

  • Your order number

  • The reason for return

• If it’s a problem we cover, we’ll send you a prepaid return label.

Refund: Processed within 5–7 business days after warehouse receipt and inspection.

If you need to return something because of a problem on your end (wrong color, changed your mind after assembly), you might have to pay for return shipping. Details are shown at checkout.

Five-Year Warranty: Does HBADA offer a genuine Five-year warranty?

HBADA ergonomic chairs come with a 3-year hassle-free warranty (some pages mention 5 years; warranty details depend on your model and region). This warranty includes:

Coverage:

• Gas lift cylinder

• Base

• Casters

• Armrest mechanisms

• Lumbar support systems

• Mesh/fabric integrity

We don’t repair broken parts; instead, we send you new replacement parts.

Exclusions:

• Normal wear and tear

• Intentional damage

• Modifications (these void the warranty)

If you have an X7 Smart Chair, extra electrical parts (battery, massage motors, heating elements) are covered for 3 years.

To make future claims easier, register your chair within 30 days of buying it at:
https://hbada.com/pages/warranty-service

If something goes wrong with my chair, what is the process?

If your chair has any quality issues:

1. Contact us with:

   • Your order number

   • Chair model (e.g., E3 Pro, P3, X7)

   • Clear photos or videos of the problem

   • Your address

   • Chassis barcode

2. We offer warranty coverage and will provide free replacement parts for non-human-caused damage.

3. After verification, we’ll arrange a solution (replacement parts or refund) tailored to your situation.

Is a warranty registration required for coverage?

No. Your warranty is automatically effective from the date of purchase, and we provide coverage based on your order information.

If you encounter any quality issues, contact us with your order details, and we’ll assist accordingly.

What are the steps to return a defective product?

If you received a defective product:

1. Contact support and provide:

   • Order number

   • Clear photos or videos of the defect

   • Delivery address

2. Our team will verify the issue and send you a return label or further instructions.

3. Pack the item securely and return it following the provided guidance.

4. Once we receive and inspect the returned product, we’ll process a replacement or full refund.

Can I return a chair if it’s just not a good fit for me?

Yes. We accept return requests for chairs that are simply not a good fit (non-defective, no quality issues) within our 30-day no-reason return window from the date of delivery.

To be eligible:

• The chair must remain in brand-new, unused condition.

• Original packaging must be fully intact.

• You will be responsible for return shipping cost.

• We’ll process a full refund once we receive and successfully inspect the returned item.

What packaging is required for returns to ensure safety?

To avoid damage during return shipping:

• Use the original factory packaging if possible.

• Include:

  • Original box

  • Inner foam

  • Plastic bags

  • All protective materials

• If original packaging is no longer available:

  • Use a sturdy outer carton

  • Add sufficient bubble wrap or foam to protect the chair frame, armrests, base, and gas lift

• Pack all small parts (screws, tools, instructions) securely inside the box.

• Seal the box tightly with packing tape.

This helps prevent damage and ensures smooth inspection and refund.

How long does it take to process a return and receive a refund?

After we receive and inspect the returned item, it usually takes 5–10 business days for the refund to be credited back to your account.

Can I return it if it doesn’t fit after a week of real use?

Yes. A chair that feels fine for 20 minutes in a showroom can feel wrong after 3 hours of actual work. The return window matters. 30 days is the minimum that gives your body enough time to meaningfully assess fit.

Check whether return shipping is covered and whether there is a restocking fee.

Will I be refunded for the original shipping cost?

Refunds will be issued to your original payment account through our system under normal circumstances.

If any unexpected issue occurs with the automated refund process, our customer service team will contact you promptly and may ask for your PayPal account and full real name to process the refund manually.

Shipping & Tracking

My tracking information hasn’t updated; is my order lost?

Your tracking number is: XXXXXXX.

We have looked into your issue and urged the logistics company to expedite delivery. Your package has not been lost. We will notify you as soon as there are any updates.

What does my current tracking status mean?

The tracking status shows the real-time location and progress of your package.

Sometimes there may be a slight delay in updates due to logistics processing or system synchronization, but this does not mean your package is lost.

We are closely following your shipment and will inform you immediately once there is a new update.

My package was marked as delivered, but I haven’t received it.

Since tracking shows your package has been delivered:

1. First check with your neighbors or family members to see if they accepted it on your behalf.

2. If you purchased shipping protection from Seel, contact Seel Support first to file a claim.

3. If your claim with Seel is not approved, we will assist you with:

   • Refund or

   • Replacement chair

4. If you want us to resend a new chair, provide your full delivery address to avoid further delivery errors.

What should I do if my package was returned to sender?

If your package has been returned to the sender, it is usually due to:

• Incorrect or incomplete address

• Failed delivery attempts

• No one available to receive it

• Other reasons

Contact us with your order number and address, and we will assist in checking the return status.

Once confirmed, we can:

• Resend the package to the correct address, or

• Process a full refund for you.

I didn’t receive a confirmation email; how can I check my order?

If you haven’t received your order confirmation email:

1. First check your spam or junk folder, as automated emails are sometimes filtered there.

2. If you still cannot find it, you can:

   • View your order details directly (if available in your account), or

   • Contact us to obtain your tracking number, then track your package on the official logistics website.

After-Sales & Quality Issues

If something goes wrong with my chair, what is the process?

If your chair has any quality issues, contact us with:

• Clear photos or videos showing the problem

• Your order details

• Your address

• The chassis barcode

We offer warranty coverage and will provide free replacement parts for non-human-caused damage.

Once verified, we’ll promptly arrange a solution (replacement parts or refund) tailored to your situation.

What replacements fit if the wheels/castors are falling apart?

This chair uses universal wheels with high compatibility.

You may purchase universal casters with:

• Diameter: approximately 50mm

• Stem size: around 38mm

from online stores or hardware stores; they can be installed directly.

If you cannot find a suitable store, we recommend these links:

• EU/UK: Amazon EU universal wheels

• USA: Amazon US replacement wheels

If you require original factory wheels, contact customer service with:

• Order number

• Photos of the damaged casters

• Base barcode

• Delivery address

We’ll arrange a replacement for you.

Assembly, Maintenance & Troubleshooting

How do I assemble my HBADA chair? (Step-by-Step)

You can refer to our official complete assembly video at:
https://www.youtube.com/@HbadaGlobal

The video provides clear, full-process instructions to help you assemble your chair safely and easily.

If you cannot access the video or need further assistance, provide your order number, and we’ll send you the assembly video based on your chair model.

If you have questions during installation, feel free to contact us anytime — we’ll guide you step by step.

I’m struggling with a specific step in the assembly; where can I find the video guide?

You can view our detailed assembly video guide at:
https://www.youtube.com/@HbadaGlobal

If you are unable to find it there, contact customer service with your order number, and we’ll send you the official video link directly.

We’re also ready to assist with any specific steps you find difficult during assembly.

What should I do if a screw doesn’t fit or is missing?

If any screws are missing, damaged, or do not fit properly during assembly:

Contact customer service with:

• Order number

• Clear photos of the problematic parts

• Barcode on the chair base

• Delivery address

We’ll promptly arrange to send you replacement screws or accessories free of charge.

If the required accessories are out of stock, we’ll provide a purchase link. After you purchase, send us the invoice, and we’ll reimburse the full cost.

Why is my chair making a squeaking noise and how to fix it?

Squeaking noises are usually caused by:

• Friction between moving parts

• Loose screws

• Dry joints

Try these steps:

1. Check and tighten all screws on the seat, backrest, base, and armrests.

2. Apply a small amount of lubricant (silicone oil, sewing machine oil, or lubricating spray) to:

   • Gas lift

   • Rotating joints

   • Connecting points

3. Check if plastic parts are pressing against each other; adjust their positions to eliminate friction.

If the squeaking persists after these steps, contact customer service with:

• Order number

• Description of the problem

• Base barcode

• Delivery address

My gas lift is sinking; what is causing this? / My chair keeps sinking — what can I do?

A chair that keeps sinking is almost always caused by a faulty or worn-out gas lift cylinder, which loses internal pressure and can no longer hold weight.

Quick checks:

1. Make sure the height adjustment lever is fully released or locked properly.

2. Check if any parts under the seat are blocking the mechanism.

If the chair still sinks, the gas lift needs to be replaced.

Contact customer service with:

• Order number

• Photos of the issue

• Base barcode

• Delivery address

We’ll arrange a replacement gas lift for you.

The reclining mechanism is stuck; how do I unlock it?

If the backrest reclining mechanism gets stuck and cannot be unlocked:

1. Lean back firmly to release the tension inside the mechanism.

2. Check for:

   • Loose screws

   • Foreign objects

   • Plastic parts that may be jamming the mechanism

3. If it still cannot be unlocked, contact customer service with:

   • Order number

   • Photos of the issue

   • Base barcode

   • Delivery address

What should I do if my seat is tilted or leaning to one side?

Check the following:

1. Ensure all screws under the seat are tightened evenly and securely.

2. Check if the five-star base is placed on a flat, even floor.

3. Inspect the gas lift and mounting plate for damage or improper installation.

4. Confirm that the chair is assembled correctly according to the manual.

If the issue continues, contact us with:

• Order number

• Photos of the problem

• Base barcode

• Delivery address

How often should I tighten the bolts and screws?

We recommend checking and tightening all bolts and screws once every 1–3 months, depending on daily usage intensity.

• Heavy daily use (long hours): check monthly.

• Normal home use: check every 3 months.

Regular tightening prevents squeaks, wobbling, and loose parts, extending your chair’s lifespan.

How do I clean and maintain the mesh fabric?

To keep the high-density mesh fabric in good condition:

1. Daily Cleaning: Use a soft dry cloth or a small vacuum cleaner to gently wipe or suck away dust and debris. Avoid scratching the fabric.

2. Stain Cleaning: For stubborn stains, gently wipe the stained area with an alcohol wipe. Do not use strong chemicals, bleach, or hot water.

3. Long-Term Maintenance:

   • Avoid placing sharp objects and heavy items on the mesh for long periods.

   • Keep away from high-temperature environments.

4. Daily Attention: Do not pull or scratch the mesh with force. If there are loose threads, do not pull them arbitrarily; contact customer service if needed.

How do I prevent the mesh from sagging over long-term use?

To prevent mesh sagging:

1. Avoid sitting or pressing heavily on a single area of the mesh for long periods.

2. Keep the mesh away from sharp objects and high temperatures.

3. When not in use, do not place heavy items on the mesh surface.

If you find obvious sagging that affects use, contact us with:

• Photos of the sagging

• Order details

• Chassis barcode

• Shipping address

I noticed a small snag or pull in the mesh; will it affect the structural integrity?

A small snag or pull in the mesh fabric generally does not affect structural stability; it’s mostly a minor surface issue.

To prevent further damage:

• Avoid additional pulling or scratching on the affected area.

If the damage gradually worsens or begins to affect use, contact us with:

• Photos of the snag

• Order details

• Chassis barcode

• Shipping address

How do I remove a stubborn stain from the white/grey mesh fabric?

For stubborn stains on white/grey mesh fabric:

• Gently wipe the affected area with an alcohol wipe.

• Avoid vigorous scrubbing.

• Do not use strong chemical cleaners, bleach, or hot water.

• After cleaning, air-dry the chair naturally in a well-ventilated area.

How to properly store the chair when not in use?

When storing your chair for an extended period:

• Place the chair in a cool, dry, well-ventilated indoor area.

• Avoid direct sunlight and prolonged exposure to prevent fading, cracking, or damage to mesh, plastic, and cushion materials.

• Keep away from sharp objects, heavy pressure, and moisture.

• If possible, cover it with a dust cover to keep it clean.

Ergonomic Adjustments

How do I adjust the lumbar support for maximum comfort?

Refer to the operation video link:
www.youtube.com/shorts/KULJrSYNjno

There are 7 gears for the lumbar support (including the initial gear):

• Pulling up 6 gears will produce a gear sound.

• Pulling down 7 gears will unlock the gear.

• After unlocking, pull to the bottom to readjust the position.

Guide groove:
The front and rear adjustment is not reset when you use it. You need to pull it to the last unlock. This guide groove can only be fixed in front and back after squeezing and unlocking the inner buckle.

How to set the armrests and headrest for different tasks?

• Working or studying: Sit upright, adjust armrests to elbow height (~90°), align with desk. Lower headrest slightly to naturally support your neck.

• Gaming: Lean forward slightly, lower and move armrests forward to keep wrists relaxed. Raise headrest a little for comfortable support when leaning back.

• Resting or napping: Recline the backrest, and simultaneously raise armrests and headrest to fully support head, neck, and arms.

For detailed adjustment methods, find the corresponding video at:
https://www.youtube.com/@HbadaGlobal

What is the correct position for the headrest to avoid neck strain during focused work?

For focused work, set the headrest to support the middle of your neck (cervical spine), not just the back of your head.

• Height: Align the headrest pad with the center of your neck.

• Angle: Tilt it slightly forward so it touches your neck gently when you sit upright, without pushing your head forward.

• Do not lean your head fully against it while working; use it for light support to keep your neck in a neutral, relaxed position.

This reduces strain and prevents soreness during long hours of use.

How do I lock the headrest in a specific position?

Height adjustment:

1. Lower the headrest all the way to the bottom first.

2. Lift it up one notch at a time to your desired height.

3. All middle notches will lock automatically.

4. Do not go to the very top notch — it is a circulating gear and cannot hold position.

Forward/backward angle adjustment:

1. Push the headrest fully forward first.

2. Pull it back slowly to your preferred angle.

3. Avoid pulling it all the way to the rear end, which activates the circulating mode and fails to lock.

4. To reset, push it fully forward again, then adjust to a fixed position.

How does the Dynamic Lumbar Support adjust automatically to my back?

This model is equipped with an independent adaptive spring lumbar support.

No matter what sitting posture you use, the lumbar support will automatically adjust to the most suitable position according to the pressure from your body.

Its back and waist separated design provides more targeted support, ensuring your lower back never hangs unsupported.

Since it’s inconvenient to adjust lumbar support frequently while shifting postures at work, this adaptive design offers greater convenience and continuous comfort.

How do I lock the backrest at a specific reclining angle for resting?

1. Sit on the chair.

2. Use the recline control lever under the seat to tilt the backrest to your preferred angle.

3. Once comfortable, push the control lever in fully until it clicks into the locked position.

4. To unlock and return to upright, pull the control lever out again.

If the backrest fails to lock or slides down unexpectedly, check if the mechanism is stuck or if any screws are loose. If the issue persists, contact customer service.

What are the different adjustment directions of the 4D armrests, and how to use them?

Our 4D armrests come with:

• Height adjustment: Press the control button on the armrest to lift or lower it to a comfortable height, then release to lock.

• Forward/backward adjustment: Slide the armrest pad forward or backward to match your arm length and sitting posture.

• Rotation adjustment: Rotate the armrest pad left or right to keep your wrists in a natural, straight position.

• Nap linkage function: When you recline the chair into nap mode, the armrests automatically tilt and link with the backrest for continuous support.

How should I position the armrests to prevent shoulder fatigue and wrist pain?

To achieve the best ergonomic effect and avoid shoulder fatigue and wrist pain:

• Adjust armrest height so your elbows form ~90° when arms rest naturally.

• Keep armrests level with your keyboard or desk surface to maintain straight wrists while typing.

• Do not set armrests too high, which raises your shoulders and causes tension.

• Avoid letting armrests squeeze your shoulders inward; keep shoulders relaxed and natural.

Properly positioned armrests provide even support for your arms, reduce pressure, and effectively prevent discomfort in shoulders, neck, and wrists during long hours of use.

How do I adjust the armrest height to fit under my desk?

1. Locate the adjustment lever or button on the side of each armrest.

2. Lift or press the lever, then push the armrest down to its lowest position.

3. Release the lever to lock the armrest in place.

4. Make sure both armrests are set to the same height to avoid imbalance.

Once lowered, the chair can be pushed fully under the desk for space-saving use.

Why are my two armrests at different heights, and how can I align them?

It’s common for armrests to show a slight height difference due to assembly tolerances and individual adjustment mechanisms.

Check the following to align them:

1. Ensure both armrest height adjustment levers are fully locked in the same gear position.

2. Gently press down on both armrests at the same time to ensure they are fully seated.

3. If one armrest is loose, tighten the fixing screws underneath the armrest.

If the height difference remains obvious, contact us with:

• Photos

• Order details

• Chassis barcode

• Address

How do I adjust the overall height of the chair for the best ergonomic posture?

To adjust your chair to the optimal ergonomic sitting height:

1. Stand next to the chair, lift the height adjustment lever.

2. Set the seat so that your hips and knees are at roughly the same level when seated.

3. Once sitting, your feet should rest flat on the floor or a footrest, with knees naturally bent at ~90°.

4. Avoid setting the seat too high (feet hang) or too low (pressure on thighs and lower back).

This posture reduces fatigue and helps maintain healthy spinal alignment during long hours of use.

My chair is slowly sinking (height loss) over time; what is the cause?

The chair slowly sinks and loses height when you sit on it, usually caused by a faulty or leaking gas lift cylinder.

• Insufficient internal pressure → cannot stably support weight → gradually lowers.

• Slight sinking during initial use may occur as parts settle.

• Continuous sinking indicates the gas lift needs to be replaced.

Your chair is covered under warranty. If the problem persists, contact us with:

• Photos of the issue

• Order information

• Chassis barcode

• Shipping address

The chair feels unstable or wobbles from side to side; how do I fix the base?

Wobble may be caused by:

• Natural gaps at screw connections (chair is assembled from multiple parts).

• Design with height-adjustable and reclining functions, which may result in slight movement.

• Casters for 360-degree rotation, which can create small amounts of wobble while sitting.

Double-check fixing screws on the backrest and base. If any screws are loose, tighten them.

Our product comes with warranty coverage. If wobble becomes more severe, contact us anytime.

The wheels are not rolling smoothly or are making noise; how can I clean or replace them?

Please take a short video of the chair when you push it, focusing on the sticking wheels.

If only a single wheel is sticking:

• Add a few drops of dish soap or cooking oil to the bearing of the problematic wheel for lubrication.

• This often significantly improves smoothness.

If the issue persists, contact us with the video.

Smart Features & Special Parts

How do I properly deploy and retract the built-in footrest?

To use the built-in footrest:

1. Pull it out from under the seat cushion.

2. Flip the footrest surface upward for use.

When not in use:

1. Flip the footrest surface back down.

2. Push it gently back under the seat.

Reference video: Reclining footrest video.mp4 for step-by-step demonstration.

I’m having trouble pulling out the footrest; is there a trick to it?

The footrest may be a bit tight during initial use to ensure stability.

• Hold the front of the footrest firmly and pull it out horizontally from under the seat.

• Do not pull it at an upward angle, as this may cause jamming.

• Check which part is getting stuck.

If the problem continues, send us a short video of the issue.

Where to Get Help

If your question isn’t covered here, you can reach our support team anytime:

• Email: service@hbada.com (US/CA)

• Include:

  • Your order number

  • Chair model (e.g., E3 Pro, P3, X7)

  • Short description of the issue

  • For quality problems: photos/videos and chassis barcode

We usually reply within 1–2 days, and for urgent issues like replacement parts, we have warehouses in your region to reduce waiting time.

If you need more help, or have other question, feel free to contact us, or leave your comment below, we will reply you as soon as possible.