About HBADA After-sale
Fast, reliable after-sales support for every HBADA chair owner — including warranty coverage, replacement parts, return policy, and responsive customer service to resolve any issue quickly.
My tracking information hasn't updated; is my order lost?
Don’t worry!
Sometimes tracking information can take 24–48 hours to update after shipment.
Your order is not lost.
If the tracking status hasn’t updated after 48 hours, please contact our customer support and we’ll assist you immediately.
What does my current tracking status mean?
Hello，The tracking status shows the real-time location and progress of your package.
Sometimes there may be a slight delay in updates due to logistics processing or system synchronization, but this does not mean your package is lost.
We are closely following your shipment and will inform you immediately once there is a new update.
Thanks，Customer Service Team
My package was marked as delivered, but I haven't received it.
Hello,We apologize for the inconvenience.Since the tracking information shows your package has been delivered, please first check with your neighbors or family members to see if they have accepted it on your behalf.If you purchased shipping protection from Seel, we recommend contacting Seel Support first to file a claim.If your claim with Seel is not approved, we will assist you with the following options:Would you prefer a refund or a replacement chair?If you would like us to resend a new chair, kindly provide your full delivery address to avoid any further delivery errors.Thank you for your understanding and cooperation.Thanks,Customer Service Team
What should I do if my package was returned to sender?
Hello,We apologize for the inconvenience.
If your package has been returned to the sender, it is usually due to an incorrect or incomplete address, failed delivery attempts, no one being available to receive it, or other reasons.
Please contact us with your order number and address, and we will assist you in checking the return status.Once confirmed, we can resend the package to the correct address or process a full refund for you.
Thank you for your understanding and cooperation.
Thanks,Customer Service Team
I didn't receive a confirmation email; how can I check my order?
Hello,We apologize for the inconvenience.
If you haven’t received your order confirmation email, please first check your spam or junk folder, as automated emails are sometimes filtered there by mistake.
If you still cannot find it, you may view your order details directly.
Alternatively, you can contact us to obtain your tracking number, and then track your package on the official logistics website at your convenience.
Thank you for your understanding.Best regards,Customer Service Team
If something goes wrong with my chair, what is the process?
Hello,We apologize for the inconvenience.
If your chair has any quality issues, please contact us with the following relevant information: clear photos or videos showing the problem, your order details, Your address and the chassis barcode.
We offer a 5-year warranty, and we will provide free replacement parts for non-human-caused damage.
Once we verify the issue, we will promptly arrange a solution tailored to your situation, such as sending replacement parts or processing a refund.
Thank you for your understanding and cooperation.
Best regards,Customer Service Team
Is a warranty registration required for coverage?
Hello，We apologize for the inconvenience.
No warranty registration is required.
Your warranty is automatically effective from the date of purchase, and we provide coverage based on your order information.
We offer a 5-year warranty.
For non-artificial damage to parts, we will send corresponding replacement parts free of charge.
If you encounter any quality issues, simply contact us with your order details, and we will assist you accordingly.
Thank you for your understanding.
Best regards，Customer Service Team
What are the steps to return a defective product?
Hello，We apologize for the inconvenience.
If you received a defective product, please follow these return steps:Contact our support team and provide your order number, clear photos or videos showing the defect, and your delivery address.
Our team will verify the issue and send you a return label or further instructions.
Pack the item securely and return it following the provided guidance.
Once we receive and inspect the returned product, we will process a replacement or full refund for you.
Thank you for your understanding.Best regards，Customer Service Team
Can I return a chair if it's just not a good fit for me?
Hello，We accept return requests for chairs that are simply not a good fit (non-defective, no quality issues) within our 30-day no-reason return window from the date of delivery.
To be eligible for return, the following conditions must be met:
The chair must remain in brand-new, unused condition with its original packaging fully intact.
You will be responsible for covering the return shipping cost.
We will process your full refund once we receive and successfully inspect the returned item.
Thank you for your understanding.
Best regards，Customer Service Team
What packaging is required for returns to ensure safety?
Hello,
To ensure the chair is not damaged during return shipping, please use the original factory packaging if possible.
Include the original box, inner foam, plastic bags, and all protective materials.
If the original packaging is no longer available, please use a sturdy outer carton with sufficient bubble wrap or foam to fully protect the chair frame, armrests, base, and gas lift.
Make sure all small parts (screws, tools, instructions) are securely packed and placed inside the box.
Seal the box tightly with packing tape to avoid opening during transit.
This helps prevent damage and ensures smooth inspection and refund.
Best regards，Customer Service Team
How long does it take to process a return and receive a refund?
Hello，
After we receive and inspect the returned item, it usually takes 5–10 business days for the refund to be credited back to your account.
Thank you for your cooperation and patience.
Best regards，Customer Service Team
Can I return it if it doesn't fit after a week of real use?
A chair that feels fine for twenty minutes in a showroom can feel wrong after three hours of actual work.
The return window matters.
Thirty days is the minimum that gives your body enough time to meaningfully assess fit.
Check whether return shipping is covered and whether there is a restocking fee.
Will I be refunded for the original shipping cost?
Hello，We apologize for the inconvenience.
Refunds will be issued to your original payment account through our system under normal circumstances.
If any unexpected issue occurs with the automated refund process, our customer service team will contact you promptly.
We will then ask for your PayPal account and full real name to process the refund manually for you.
Thank you for your cooperation and patience.
Best regards，Customer Service Team