About HBADA After-sale

Don’t worry!

Sometimes tracking information can take 24–48 hours to update after shipment.

Your order is not lost.

If the tracking status hasn’t updated after 48 hours, please contact our customer support and we’ll assist you immediately.

Hello，The tracking status shows the real-time location and progress of your package.

Sometimes there may be a slight delay in updates due to logistics processing or system synchronization, but this does not mean your package is lost.

We are closely following your shipment and will inform you immediately once there is a new update.

Thanks，Customer Service Team

Hello,We apologize for the inconvenience.Since the tracking information shows your package has been delivered, please first check with your neighbors or family members to see if they have accepted it on your behalf.If you purchased shipping protection from Seel, we recommend contacting Seel Support first to file a claim.If your claim with Seel is not approved, we will assist you with the following options:Would you prefer a refund or a replacement chair?If you would like us to resend a new chair, kindly provide your full delivery address to avoid any further delivery errors.Thank you for your understanding and cooperation.Thanks,Customer Service Team

Hello,We apologize for the inconvenience.

If your package has been returned to the sender, it is usually due to an incorrect or incomplete address, failed delivery attempts, no one being available to receive it, or other reasons.

Please contact us with your order number and address, and we will assist you in checking the return status.Once confirmed, we can resend the package to the correct address or process a full refund for you.

Thank you for your understanding and cooperation.

Thanks,Customer Service Team

Hello,We apologize for the inconvenience.

If you haven’t received your order confirmation email, please first check your spam or junk folder, as automated emails are sometimes filtered there by mistake.

If you still cannot find it, you may view your order details directly.

Alternatively, you can contact us to obtain your tracking number, and then track your package on the official logistics website at your convenience.

Thank you for your understanding.Best regards,Customer Service Team

Hello,We apologize for the inconvenience.

If your chair has any quality issues, please contact us with the following relevant information: clear photos or videos showing the problem, your order details, Your address and the chassis barcode.

We offer a 5-year warranty, and we will provide free replacement parts for non-human-caused damage.

Once we verify the issue, we will promptly arrange a solution tailored to your situation, such as sending replacement parts or processing a refund.

Thank you for your understanding and cooperation.

Best regards,Customer Service Team

Hello，We apologize for the inconvenience.

No warranty registration is required.

Your warranty is automatically effective from the date of purchase, and we provide coverage based on your order information.

We offer a 5-year warranty.

For non-artificial damage to parts, we will send corresponding replacement parts free of charge.

If you encounter any quality issues, simply contact us with your order details, and we will assist you accordingly.

Thank you for your understanding.

Best regards，Customer Service Team

Hello，We apologize for the inconvenience.

If you received a defective product, please follow these return steps:Contact our support team and provide your order number, clear photos or videos showing the defect, and your delivery address.

Our team will verify the issue and send you a return label or further instructions.

Pack the item securely and return it following the provided guidance.

Once we receive and inspect the returned product, we will process a replacement or full refund for you.

Thank you for your understanding.Best regards，Customer Service Team

Hello，We accept return requests for chairs that are simply not a good fit (non-defective, no quality issues) within our 30-day no-reason return window from the date of delivery.

To be eligible for return, the following conditions must be met:

The chair must remain in brand-new, unused condition with its original packaging fully intact.

You will be responsible for covering the return shipping cost.

We will process your full refund once we receive and successfully inspect the returned item.

Thank you for your understanding.

Best regards，Customer Service Team

Hello,

To ensure the chair is not damaged during return shipping, please use the original factory packaging if possible.

Include the original box, inner foam, plastic bags, and all protective materials.

If the original packaging is no longer available, please use a sturdy outer carton with sufficient bubble wrap or foam to fully protect the chair frame, armrests, base, and gas lift.

Make sure all small parts (screws, tools, instructions) are securely packed and placed inside the box.

Seal the box tightly with packing tape to avoid opening during transit.

This helps prevent damage and ensures smooth inspection and refund.

Best regards，Customer Service Team

Hello，

After we receive and inspect the returned item, it usually takes 5–10 business days for the refund to be credited back to your account.

Thank you for your cooperation and patience.

Best regards，Customer Service Team

A chair that feels fine for twenty minutes in a showroom can feel wrong after three hours of actual work.

The return window matters.

Thirty days is the minimum that gives your body enough time to meaningfully assess fit.

Check whether return shipping is covered and whether there is a restocking fee.

Hello，We apologize for the inconvenience.

Refunds will be issued to your original payment account through our system under normal circumstances.

If any unexpected issue occurs with the automated refund process, our customer service team will contact you promptly.

We will then ask for your PayPal account and full real name to process the refund manually for you.

Thank you for your cooperation and patience.

Best regards，Customer Service Team

After the returned product is received and inspected, approved refunds are normally processed within 5–7 business days. The refund is sent to the original payment method.

For E3 and X7 series chairs, the base, gas lift and casters are covered for five years, while other components are covered for three years. Other HBADA chair series generally receive a three-year warranty. Coverage applies to eligible purchases made through hbada.com for normal, non-commercial use.

US customers can email service@hbada.com or call +1 (866) 808-5708. Phone support is available from 10:00 AM to 6:00 PM Eastern Time on working days.

For an approved warranty claim, HBADA can provide eligible replacement parts without requiring the complete chair to be returned. Customers should submit their order number, a description of the issue, and supporting photos or videos.

Start by lowering the lumbar support and reducing its depth or pressure, then check the seat height and seat depth so your pelvis can rest against the backrest without being pushed forward. Lumbar support should provide broad, steady contact rather than a sharp pressure point. If the lowest setting still causes persistent pain, numbness, or worsening discomfort, stop using that setting and reassess whether the chair fits your body. See HBADA's [ergonomic chair adjustment guide]or [contact customer support]for model-specific help.

A new ergonomic chair may take several work sessions to adjust correctly, but you should not have to endure sharp pain, numbness, or steadily worsening discomfort as a “break-in period.”

Adjust one setting at a time, including seat height, seat depth, lumbar support, armrests, and recline tension. Test the chair during your normal working routine rather than judging it after only a few minutes.

Use our office chair fit guide and review the current return policy before the return window ends.

Use the chair during real work sessions instead of relying on a short initial test. Check whether:

• Your feet remain supported.
• The seat edge does not press behind your knees.
• The lumbar support contacts your lower back without creating a pressure point.
• Your shoulders remain relaxed when using the armrests.
• The backrest supports movement without forcing you forward.
• The chair remains stable and quiet during normal use.

Keep the original packaging and document any fit or mechanical problems. Review the HBADA return policy before the return period expires.

Either position can be appropriate depending on the task and your preference.

An unlocked, correctly tensioned backrest supports small posture changes throughout the day. A locked backrest may feel more stable during focused tasks such as typing or detailed work.

Adjust the recline tension so the backrest follows your movement without dropping backward or pushing you forward. See the HBADA ergonomic chair adjustment guide for more setup guidance.

Not necessarily. Armrest height commonly locks into position, while forward, backward, sideways, or rotational adjustments may use controlled friction depending on the chair model.

A small amount of intentional movement can be normal. However, sudden drops, visibly loose hardware, uneven armrest heights, or movement that prevents stable forearm support should be inspected.

Check the instructions in the HBADA Owner’s Hub or contact customer support for help with a specific model.

Not always. Office chair noise can come from loose fasteners, contact between moving components, an uneven floor, or normal movement of the chair materials.

Recheck the assembly instructions and any accessible fasteners. Do not disassemble sealed mechanisms or apply lubricants that are not approved for the chair.

If the noise is severe, accompanied by instability, or continues after basic checks, stop using the chair if it feels unsafe and contact HBADA support. Include your model, order number, photos, and a short video of the problem.

A mild new-product odor may fade after the chair is unpacked in a well-ventilated room. However, a strong, persistent, irritating, or unusual odor should not be ignored.

Keep the chair away from heat and do not use fragrances or cleaning chemicals to cover the smell. If the odor does not improve or causes irritation, contact the seller for assistance.

HBADA customers can use the customer support page and should retain the original packaging until the issue is resolved.

For direct purchases in the United States, verify that the website domain is hbada.com before entering payment information.

If an unfamiliar website or marketplace seller uses HBADA product images, contact HBADA customer support to confirm the seller before purchasing. Keep your order confirmation and receipt for warranty or service requests.

Prices, promotions, return terms, inventory, and warranty handling may differ between the official HBADA store and third-party sellers.

Before assembling the chair, inspect:

• The shipping carton for visible damage.
• The model, color, and product configuration.
• The upholstery or mesh for cuts, stains, or abnormal tension.
• The base, casters, gas lift, armrests, and optional footrest.
• The hardware and included parts against the packing list.

Photograph any shipping damage, missing parts, or incorrect products before discarding the packaging. Compare the contents with the HBADA assembly and troubleshooting guide and contact support promptly if something is wrong.

An ergonomic office chair is not automatically eligible for payment or reimbursement through an HSA or FSA.

Eligibility generally depends on whether the expense qualifies as medical care under federal rules and the requirements of your specific plan. Because an ergonomic chair can also be used for general work or comfort, the plan administrator may require a Letter of Medical Necessity or other documentation.

Contact your HSA or FSA administrator before purchasing and ask which documents are required. Keep any medical-necessity letter, prescription, receipt, and product documentation. HBADA cannot determine tax eligibility or guarantee reimbursement.

For official information, review IRS Publication 502 and IRS Publication 969.

An ergonomic chair is only one part of a complete workstation.

Desk height, monitor position, keyboard and mouse placement, foot support, lighting, and regular movement can all affect how well the chair supports you during work.

Set up the workstation so you do not have to raise your shoulders, reach forward, look down for long periods, or leave your feet unsupported. Start with the HBADA office chair fit guide.

No. Basic fit should come before smart features.

First check the seat-height range, seat depth, lumbar position, armrest adjustment, recline behavior, stability, and compatibility with your desk. Sensors, app controls, automated lumbar support, or posture reminders cannot correct a chair whose core dimensions do not fit the user.

Compare chair dimensions and adjustment ranges using the HBADA U.S. ergonomic office chair buyer’s guide.